Our Practices
Our Organisational Practices
Environmental Health & Safety and Corporate Social Responsibility
At MSE, we recognise our personal responsibility towards the community and the environment. On top of striving towards environmental sustainability, we hope to help the less fortunate by making a positive difference in their lives.
Our commitment towards charity, community involvement and environmental activities is expressed through:
Our support of the President’s Challenge through annual fundraisers such as the Vertical Challenge, and participation in the Community Chest SHARE Programme Our provision of time off (up to 2 days a year) for staff to follow their hearts in helping the less fortunate through participation in individually-driven community involvement activities Our contribution towards environmental sustainability such as clean-up activities, and adopting environmentally-friendly best practices for all our events.
At MSE, we endeavour to create an organisational culture where resource conservation, health and safety at the workplace is second nature.
We view our commitment to environmental protection and enhancement, health and safety seriously and desire to do our part in preserving the environment for future generations.
Apart from instilling awareness in MSE staff, we take ownership by being active in pursuing safe, environmentally friendly resources to meet our organisational needs:
Green Procurement and Partnership with Suppliers We consider environmental, health and safety best practices when planning for contracts, procurement and operations as well as identify new green initiatives. We encourage our suppliers to implement similar environmental practices.
Pollution Prevention We strive to ensure that all harmful impact on the environment as a result of our activities is minimised.
Reduce, Reuse, Recycle
- We use our resources efficiently to reduce wastage.
- We develop innovative ways to reuse our resources.
- We promote opportunities to recycle.
Efficiency We monitor, evaluate and continually improve our environmental, health and safety management practices to ensure efficient use of resources.
Compliance We actively ensure that all our activities and operations comply with the applicable legal and regulatory requirements through constant monitoring, evaluation and auditing of the implemented systems.
Service Standards
MSE values your feedback and comments and strives to attend to your calls, emails and letters as soon as we can.
The service standards that we constantly strive to meet are as follows:
When you call us at 6731 9000 during our operating hours (Monday to Thursday: 8.30am to 6.00pm; Friday: 8.30am to 5.30pm), we aim to attend to your call within 30 seconds.
When you send us your feedback and comments through email (mse_feedback@mse.gov.sg), fax or postal mail, we aim to acknowledge your email or letter within 1 working day and respond to your inquiries within 3 working days. If more time is needed, we will provide an interim reply within 3 working days and follow up with a full reply within 3 calendar weeks.